Last update 20/06/2021
WHAT TYPES OF INFORMATION DOES ECLUBTRADING LTD. COLLECT FROM YOU?
Information You Provide to Us: When you access, register, or subscribe to the Services, purchase a product, enter a sweepstakes or promotion, communicate with our support personnel (e.g., a request through customer service), call us, upload information, submit a request online, attend an event (in-person or otherwise), or otherwise communicate with us, we may collect and store any personal information you provide. This information may include, without limitation, your name, phone number, physical address, state/country information, email address, search terms, dates and times of access, device identifiers, login credentials (e.g., username and password), uploads/posts/other user-generated content, user experience, and/or payment information.
Information from Other Sources: We also may collect personal information about you from public or commercial sources including social media sites such as Facebook, Twitter, and LinkedIn. For example, we may collect your name, username, gender, birthday, profile picture, avatar, “likes”, etc. Our Services may be accessible through a third party service such as Facebook or Twitter. If you use these tools to share personal information or otherwise interact with our Services through these third parties, ECLUBTRADING LTD. and these third parties may collect personal information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public. ECLUBTRADING LTD. is not responsible for the privacy practices of third parties, and we encourage you to carefully read the privacy notices of the companies that provide those features.
ECLUBTRADING LTD. also receives information from our affiliates. We combine information about the purchasing habits of users with similar information from our affiliates, to create a personalized user profile. When a user makes a purchase from either ECLUBTRADING LTD. or its affiliates, the companies collect and share that purchase information so we can tailor the Services to our users’ preferences. We may also receive additional information from certain third parties (e.g., researchers, analysts, and/or marketers) that provide us with statistical, demographic, or other similar information. Further, we may also combine your online information with information we obtain from offline sources, including, without limitation, information that you may provide us with over the phone and information obtained from our business partners.
HOW DOES ECLUBTRADING LTD. USE YOUR INFORMATION?
We may use your information, including, any of your personal information, as follows:
To Provide the Services: ECLUBTRADING LTD., our service providers, business partners, and other third parties use the information collected from the Services to provide the Services to you and other users. This includes, without limitation, maintaining, measuring, and enhancing users’ experiences on our Services, fulfilling offers that you request from us, developing new products, understanding and resolving issues with the Services, serving you relevant advertisements and content on the Services and third party services, and protecting you, other users, and the Services. We use your information to provide and improve the Services, for example, improving algorithms, determining usage patterns, and to provide customer support.
To Contact You: We use your information to send information about your account or other products or services and notify you about issues with or changes to the Services or our policies. We may also send you marketing or other promotional materials. We may also send promotions jointly with Business Partners. If you do not wish to receive these communications, you may opt-out, as described below in the section entitled “How Can I Change my Email Communication Preferences.” ECLUBTRADING LTD. will not send you marketing messages if you have opted out.
Please note, however, that you cannot opt-out of certain administrative communications and ECLUBTRADING LTD. reserves the right to send such transactional messages and business relationship messages via email to facilitate agreed upon transactions or update customers about existing business relationships ECLUBTRADING LTD., and its affiliates, also make various email series and one-time emails available to the recipients in our database to help them get the most value from our products and services. We also send the user site and service announcement updates. Users are not able to unsubscribe from service announcements, which contain important information about the Services.
We communicate with users to provide requested services and in regard to issues relating to their account via email or phone. You agree that ECLUBTRADING LTD. or our agents may email, call, or text you regarding your account or your transactions, including without limitation, using an automatic dialing/announcing device, and that we may make such calls or texts to a mobile telephone or other similar device. You agree we may listen to and record phone conversations you have with us for training purposes or to evaluate the quality of our service.
To Aggregate/Anonymize Data: ECLUBTRADING LTD. may aggregate and/or anonymize any personal information collected through the Services for various purposes. Once aggregated or anonymized, the information will no longer be considered personal information because it will no longer be able to identify you and/or any of your devices used to access the Services. ECLUBTRADING LTD. may use such information for any purpose (e.g., research and development purposes), including sharing such information with third parties.
For Other Purposes to Which You Have Consented: Your information will also be used to fulfill any other purpose for which you provide the information or otherwise provide your consent for ECLUBTRADING LTD. and/or other third parties to use such information.
HOW DOES ECLUBTRADING LTD. ACCESS AND/OR SHARE YOUR INFORMATION?
Authorized Service Providers: We may share your personal information with service providers who perform certain services on our behalf. This could include service providers that perform research services, provide operational support, provide marketing platforms, fulfill orders, handle payments, handle shipping and delivery obligations, content creators, etc. We use a credit card processing company to assist in fulfilling your order(s), including, without limitation, to bill users for goods and services, performing card authorization and fraud checks, but this company does not retain, share, store or use your personal information for any secondary purposes.
Business Partners and Affiliates: When you make purchases, or engage in promotions offered through the Services, we may share personal information with the businesses and/or affiliates with whom we partner to offer you those products, services, and/or promotions (“Business Partners”). When you elect to engage in a partner’s or affiliate’s offer or program, you authorize us to provide your email address and other information to that partner and/or affiliate.
With Third Parties: ECLUBTRADING LTD. may share, sell, or rent your personal information with third parties for their own marketing purposes.
Educational Seminars, Webinars, and Live Events (“Events”): ECLUBTRADING LTD. may collect and/or receive information about your registration and/or attendance at one of its Events. ECLUBTRADING LTD. may also collect and share your information for an Event offered in conjunction with its partners and sponsors, in which case you will be notified at the point of registration.
Shipping/Delivery Services: In the event the Services will involve delivery of tangible products (e.g., physical books), your personal information including your name and address may be shared with third party shipping and delivery companies in order to fulfill your order(s).
Other access/sharing: We may share your information to provide information to our representatives, advisors, corporate affiliates, and business partners, and in the event of a sale, merger, public offering, bankruptcy or other change in control of ECLUBTRADING LTD. and/or its affiliates, your information may be shared with the person or business obtaining ownership and control.
Your information may be used to protect the rights, including legal rights, and safety of ourselves and others. We may also use your information to enforce our rights arising from any contracts entered into between you and us, including, for billing and collection. Furthermore, disclosure of personal information may be required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process. In such cases, we may raise or waive any legal objection or right available to us.
WHAT DO I NEED TO KNOW ABOUT ANALYTICS?
We may work with third parties that collect data about your use of the Services and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Services and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Platforms, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
HOW CAN I CHANGE MY E-MAIL COMMUNICATION PREFERENCES?
With the exception of the mandatory ECLUBTRADING LTD. transactional and business relationship emails mentioned above, recipients have an opportunity to “opt-out” from email communications.
To Unsubscribe: Customers may unsubscribe from specific email categories by: (1) clicking the “unsubscribe” link included at the bottom of any email sent by ECLUBTRADING LTD. or its affiliates; (2) sending an email to ECLUBTRADING LTD. Customer Service at [email protected].
To Otherwise Manage Your Email Preferences: To subscribe to or unsubscribe from any email category, customers may manage their email preferences by: (1) sending an email to ECLUBTRADING LTD. Customer Service at [email protected].
HOW CAN I CORRECT OR UPDATE MY PERSONAL INFORMATION?
When you contact us via email, we may include the contact information you provide to us (e.g., your address, phone number, or email address) in your customer account profile. If your personal information changes (such as your post code), or if you no longer desire to use our Services, you may correct, update, or remove your personal information provided to us. This can be done by (1) sending an email to ECLUBTRADING LTD. Customer Service at [email protected].
HOW DOES ECLUBTRADING LTD. PROTECT MY PERSONAL INFORMATION?
The security of our users’ information is very important to us. ECLUBTRADING LTD. uses a combination of commercially reasonable administrative, technical, personnel, and physical measures to safeguard personal information in its possession against loss, theft, and unauthorized use, disclosure, or modification. However, no one can guarantee the complete safety of your information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting ECLUBTRADING LTD. Customer Success in accordance with the instructions below.
PERSONAL INFORMATION OF CHILDREN
The Services are for a general audience and are not targeted to children. ECLUBTRADING LTD. and its affiliates do not knowingly collect or solicit personal information from children under the age of thirteen (13). If you believe ECLUBTRADING LTD. has any information from a child under the age of thirteen (13), please contact us at [email protected].
THIRD PARTY SERVICES
Last update 20/06/2021